QuoteIQ Launches AI AutoReply That Books Jobs and Drafts Estimates Without Human Intervention

TL;DR: QuoteIQ released AI AutoReply, an AI tool that replies to customer texts, books appointments and writes estimates on its own. The feature targets home‑service contractors who lose work because they cannot answer messages quickly.

QuoteIQ, based in Savannah, Georgia, provides a field‑service management CRM called ClientHub that combines calling, texting, voicemail and call analytics in one platform. On May 24, 2026 the company added AI AutoReply to ClientHub, making it the first CRM for home‑service businesses to include an action‑taking AI layer built directly into the software. The tool works inside the existing phone system, so contractors do not need to add third‑party apps like OpenPhone or RingCentral. ClientHub also stores customer history, job details and payment records, which the AI can reference when crafting replies.

Mike Vidan, co‑founder of QuoteIQ, said contractors lose jobs not because of poor work but because they cannot reply fast enough while they are on job sites; AI AutoReply closes that gap without requiring extra office staff. Justin Rogers, another QuoteIQ leader, noted that the AI does more than suggest replies—it actually books appointments and drafts estimates, unlike typical chatbots that only offer advice. The AI can check a contractor’s live calendar, confirm an available slot and book the appointment without any human involvement.

By handling routine texts autonomously, the AI lets contractors focus on field work while still capturing leads that might otherwise go to competitors. The feature includes sentiment detection that hands off angry or urgent messages to a human, and it can be tuned through settings such as reply timing, tone and after‑hours mode. Setup takes about two minutes, and contractors can add custom instructions to align the AI with their sales pitch or business rules. Permissions can be toggled for deal creation, reminder setting and invoice drafting, giving owners granular control over what the AI may do.

Industry watchers will monitor how quickly home‑service firms adopt the AI, whether it reduces missed‑job rates, and if QuoteIQ expands the AI to handle follow‑up tasks like invoicing or maintenance reminders. Analysts will also watch for any privacy or data‑security concerns as the AI accesses personal customer information.