Netomi Raises $110 Million Series C to Expand AI Customer Service for United, Delta and DraftKings

*TL;DR: Netomi closed a $110 million Series C round led by Accenture Ventures, pushing its total funding past $160 million as it scales AI‑powered customer service for United Airlines, Delta Air Lines and DraftKings.

Context

AI chatbots have moved beyond simple FAQs, driven by large language models such as those behind ChatGPT. Companies now expect virtual agents to handle nuanced, medium‑complexity issues without human hand‑off. Netomi, a California‑based startup founded about ten years ago, positions itself at the forefront of this shift.

Key Facts

- The Series C round raised $110 million, with Accenture Ventures as the lead investor. Adobe Ventures also participated, and media entrepreneur Jeffrey Katzenberg joined Netomi’s board. - Total capital raised since inception exceeds $160 million. - Netomi’s platform integrates models from OpenAI, Anthropic and Google, allowing it to answer detailed queries such as airline seat‑assignment rules. - CEO Puneet Mehta says customers use the service for “at least medium‑complexity” problems, not just low‑effort tasks. - The company employs roughly 170 staff and will allocate the new funds to customer deployments and research‑and‑development. - Accenture will train hundreds of its employees to help clients roll out Netomi’s AI agents, while Adobe plans to embed the technology into websites built on its platform.

What It Means

The infusion of capital signals strong confidence in AI‑driven support as a revenue‑protecting tool for high‑touch industries. By handling medium‑complexity interactions, Netomi reduces the load on human agents, potentially lowering operational costs for airlines and gaming operators that process millions of inquiries daily. The partnership with Accenture expands the startup’s reach into enterprise clients, while Adobe’s involvement opens a channel to e‑commerce sites.

Looking ahead, Netomi aims to develop proactive agents that anticipate issues before customers raise them. Monitoring the rollout of these preemptive bots across United, Delta and DraftKings will reveal how quickly AI can shift from reactive chat to predictive service.

*Watch for the first measurable impact on call‑center volumes and customer satisfaction scores as Netomi’s new agents go live.*